Customer Care & Office Coordinator

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes across major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. Our commitment to excellence has earned us industry-wide recognition, including 2019 Builder of the Year by Professional Builder and the fastest-growing private builder in the country by Home Builder Executive in 2024

As a proud recipient of the 2025 USA Today’s Top Workplace award, we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, and dedicated team members. Our goal is to provide a workplace where you are successful in doing the best work of your life. Join our team, and let’s Move Forward together.

Check out NWHM's 2023 Corporate Sustainability Report 

Position Job Title:    Customer Care & Office Coordinator
FLSA Status:             Hourly Non-Exempt
Job Location:            Office

Position Summary   
This position effectively manages division and customer care administration duties for the Colorado Division. The qualified candidate has strong verbal and written communication skills and exhibits strong attention to detail.  Organization and the ability to coordinate and oversee various projects and tasks simultaneously is necessary. This position reports to the VP, Operations for Colorado.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Customer Care Program Administration:
  • Perform as Division subject matter expert on new community setup and input of data into the Newstar Warranty system
  • Input of Warranty tickets into Newstar and then distribute to appropriate personnel for completion 
  • Receive and confirm receipt of homeowner requests
  • Closing out / Completing homeowner requests with documented acceptance of closure from homeowners
     
• Office Management:
  • Manages the reception area, break room and all common areas to ensure effective telephone and mail communications both internally and externally to maintain professional image.  
  • Provide administrative support to Colorado Division President and Executive Team.
  • Schedule meetings and appointments for Division Leadership including coordination for ordering meals and preparation of meeting materials as directed. 
  • Plan, manage, and execute all Colorado team member events including, but not limited to weekly sales meetings, team outings, special events, quarterly charity participation opportunities, and other meetings as directed by management. This includes coordination of food/beverage, entertainment, guest check-in, photography, and printed collateral as applicable.
  • Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions. 
  • Manage the order receipt and re-stocking of all office and break room supplies
  • Supervises the maintenance of office equipment, including copier, fax machine, etc. 
  • Acts as primary contact with building and property management company.
     
• Administrative Duties:
  • Prepare all designated reports and executive presentation materials including Power Point presentations
  • Provide occasional personal assistance to the Division President and Executive Team as requested.
  • Prepare check requests for permits and other construction-related fees and other areas as needed

• High school diploma or equivalent required; College degree preferred.
• A minimum of two years experience in a similar professional environment assisting senior level Executives or management of an office
• Proficiency in handling multiple tasks and priorities
• Ability to work with minimal supervision
• Ability to work cooperatively with a variety of personality types
• Excellent written and verbal communication skills
• Computer literate with proficiency in Outlook, Word, Excel and PowerPoint
• Ability to perform the essential functions of the job and be a team player with a strong work ethic

Base Salary: The expected base salary range for this position is between $55,000 to $65,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.

Benefits: In addition to competitive medical, dental and vision coverage, New Home Co. provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements
Requires the ability to bend, climb, lift 1-15 pounds, reach, see, stand, sit, hear, type and talk. This job is located in a standard office environment.  Noise levels are typically low to moderate. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. New Home Co. retains the discretion to add or change job duties at any time.